These General Terms of Use ("Terms") govern access to and use of the Tension Client Portal, the https://tension.dev.brwebsite, and the other products, applications and services offered by 58.070.118 PEDRO ROSSA FELICIO under the Tension brand ("we", "us", "Tension") — together, the "Services".
By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services. If you use the Services on behalf of a legal entity, you represent that you have authority to bind it to these Terms.
Acceptance of these Terms
In shortUsing the Services means accepting these Terms, in the version published on this page.
Use of the Services implies full acceptance of these Terms and of the Privacy Policy, in the version in force and published on this page. These Terms coexist with any commercial agreement you have signed with Tension — see the section on contracts and work orders below.
The Services are intended for people aged 18 or over, in the context of a professional or business relationship with Tension.
What the Services are
In shortThe Portal is where a client follows their companies, contracted products and documents — including signing them.
Tension is a software house that designs, builds and operates custom software: web applications, mobile apps, automation, cloud infrastructure and artificial intelligence solutions.
The Client Portal is where that relationship is administered. Subject to each person's permissions, it allows you to:
- review and maintain the registration data of the companies linked to your account;
- administer who has access to each company — invite, accept, reject, remove and define what each person may do;
- follow the products and services contracted with Tension;
- receive, read, download and electronically sign contracts, amendments and other documents.
The Services may evolve: features may be added, changed or discontinued. Changes that materially reduce a contracted feature will be communicated with reasonable notice.
Registration and access
In shortAccess is by invitation. The invitation link is a credential — treat it like a password.
There is no public sign-up in the Portal. An account is created by invitation sent to the email address provided by Tension or by an administrator of the client company. The invitation is personal, has an expiry date and is what sets the account's first password — whoever holds the link can complete registration, so it must not be forwarded to third parties.
You agree to provide true, complete and up-to-date registration information — including name, taxpayer number (CPF), phone number and email address — and to keep it correct. Incorrect identification data compromises the validity of electronic signatures made with it.
Account, credentials and security
In shortYou are responsible for what happens in your account. Tell us immediately if you suspect unauthorized access.
You are responsible for keeping your credentials secret and for all activity carried out in your account. The account is personal and non-transferable: do not share your password, verification code or authorized device.
The Portal offers protections we recommend keeping enabled: two-factor authentication by email, WhatsApp or authenticator app (TOTP), passkeys, binding the session to the authorized device, and re-authentication for sensitive operations. Certain operations — signing a document, changing security settings — require that re-authentication even with an open session.
If a device is lost, credentials are compromised or you suspect unauthorized access, notify us immediately at pedro.felicio@tension.dev.br.
Companies, members and permissions
In shortBeing invited is not being a member: the link only exists once you accept.
An account may be linked to one or more companies. The link is created by invitation and only takes effect after acceptance — while pending, it grants no access at all to that company's data. You may reject an invitation and may leave a company at any time.
Within each company, what each person can see and do is defined by permissions granted by whoever administers that company or by Tension. Permissions are per company: belonging to two companies does not mean holding the same powers in both.
Each company has a responsible member designated by Tension. That person cannot leave the company until another is designated in their place, so that a company is never left without a point of contact.
A company's registration data (legal name, tax number, address, registration status) is Tension's record of the client and is maintained by Tension. Discrepancies should be reported for correction.
Documents and electronic signature
In shortSigning in the Portal produces a legally valid document between the parties. It is an act, not a click.
The Portal allows the electronic signature of contracts, amendments and other documents. The parties acknowledge, under article 10, § 2 of Brazilian Provisional Measure 2.200-2/2001 and article 4, II of Law 14.063/2020, the validity and effectiveness of the advanced electronic signature performed in the Portal, expressly admitting it as a valid means of expressing their will between them.
When signing, you accept two declarations, whose full text is recorded alongside the signature and remains immutable in the document:
- that you have read the document in full, that the identification data shown is yours, and that you sign of your own free will, accepting that the evidence of the act is recorded;
- that you hold powers to represent, in that act, the party you sign for — aware that, under articles 662 and 673 of the Brazilian Civil Code, an act performed without sufficient powers does not bind the represented party, unless ratified, and holds personally liable whoever performed it.
The following are recorded as proof of the act: server date and time, IP address, device identification, the authentication factor used, the approximate location when authorized by you, and the cryptographic digest (SHA-256) of the signed file. This evidence is consolidated into a signature manifest attached to the final document.
Certain documents additionally receive a Tension digital seal using an ICP-Brasil certificate. The seal attests to the integrity and origin of the finalized file; it neither replaces nor alters the parties' signatures.
Document files are not public: access is always authenticated and every view or download is recorded. A signature is irrevocable within the Portal — withdrawal, where applicable, follows the means set out in the document itself or in the law.
Contracts, proposals and work orders
In shortThe Portal is the channel; the contract is what governs. In case of conflict, the contract prevails.
The Portal is a channel for access, formalization and follow-up. It does not replace, alter or extend the services agreement, commercial proposal or work order signed between you and Tension.
Scope, deadlines, prices, service levels, warranties, ownership of deliverables and termination conditions are those of the specific instrument. In case of conflict between these Terms and that instrument, the specific instrument prevails as to the contracted subject matter; these Terms continue to govern use of the Portal.
Acceptable use
In shortNo unauthorized access, abusive automation, or attempts to compromise the Services.
The following conduct is prohibited, among others:
- accessing or attempting to access data, companies or documents you have no permission for;
- sharing credentials, invitation links or sessions with third parties;
- signing a document on behalf of a party you do not represent, or presenting identification data that is not yours;
- uploading files containing malicious code, unlawful content, or content that violates third-party rights;
- reverse engineering, decompiling, scanning, scraping, unauthorized penetration testing, or any attempt to circumvent security mechanisms;
- deliberately overloading the infrastructure, automating requests at abnormal volume, or exploiting flaws instead of reporting them;
- using the Services for unlawful purposes or for purposes other than those for which access was granted.
Found a security flaw? Report it responsibly to pedro.felicio@tension.dev.br before disclosing it. Good-faith reports are welcome and will not be treated as a breach of these Terms.
Content and files you upload
In shortWhat you upload stays yours. We only process, display and retain what the service needs.
You retain all rights to the data, files and documents you upload to the Services. By uploading them, you grant Tension a non-exclusive, worldwide, royalty-free license, limited to what is necessary to operate the Services: to store, process, convert formats, generate previews, display to authorized people, and retain for audit and evidentiary purposes.
You represent that you hold the necessary rights over the content uploaded and that it does not violate any law, image rights, confidentiality, intellectual property or any other third-party right.
Third-party services
In shortWe run on third-party infrastructure. They have their own terms.
The Services rely on third-party infrastructure and software providers, including: Google Cloud and Firebase (authentication, database, storage and functions), Vercel (web application hosting), Cloudflare (network and document rendering), Resend (email delivery), Meta / WhatsApp Business (verification code delivery), PostHog (usage analytics and error capture), Lacuna Software (digital certificate signing), Asaas (payment processing), and artificial intelligence providers such as OpenAI, Anthropic and Google Cloud AI.
Processing of personal data by these providers is described in our Privacy Policy. A provider's unavailability or failure may affect the Services, and we are not liable for acts and omissions of third parties outside our control.
Availability, maintenance and support
In shortWe work to keep everything up, but we do not promise uninterrupted availability.
We strive to keep the Services available and sound, but we do not guarantee uninterrupted or error-free operation. Scheduled maintenance, updates, third-party failures and security incident investigations may require temporary suspension of features. Where possible, scheduled maintenance is announced in advance.
Service levels (SLA), support hours and response times, where they exist, are those defined in the specific contract. Outside of it, support is provided on a best-efforts basis through the official channels.
Intellectual property
In shortThe Portal's brand, code and design belong to Tension.
The Tension brand, logo, source code, architecture, design, documentation and other elements of the Services are the exclusive property of 58.070.118 PEDRO ROSSA FELICIO or its licensors. These Terms grant only a personal, limited, revocable and non-transferable right to use the Services, and transfer no intellectual property rights.
Ownership of commissioned deliverables — code, documents and materials developed specifically for you — is as defined in the specific contract, and nothing in this section alters it.
Personal data and privacy
In shortHow we process your data is set out in the Privacy Policy.
Processing of personal data in the Services follows our Privacy Policy, which forms an integral part of these Terms. Legal bases under the Brazilian General Data Protection Law (Law 13.709/2018) include performance of a contract, compliance with a legal or regulatory obligation, the regular exercise of rights, legitimate interest and, where applicable, consent.
Signed documents and the evidence of the signing acts are retained even after an account is closed, for as long as they have effect and for the applicable limitation periods — otherwise the proof the signature produced would cease to exist.
Suspension and termination
In shortWe may suspend accounts that breach these Terms. Closing an account does not erase what was already signed.
We may suspend or terminate access, in whole or in part, in case of breach of these Terms, of the Privacy Policy or of applicable law, of risk to the security of the Services, or upon legal order. Whenever possible and legally permissible, we will give prior notice.
You may close your account at any time by requesting it via email. Closing does not affect the validity of documents already signed, of contractual obligations undertaken, or of records retained by legal duty or for the exercise of rights.
Warranties and limitation of liability
In shortLiability limited to what Brazilian law permits.
Except for warranties set out in a specific contract and for non-waivable statutory warranties, the Services are provided "as is", without warranty of fitness for a particular purpose.
To the maximum extent permitted by Brazilian law, we are not liable for indirect damages, lost profits, loss of opportunity, data loss arising from the user's act or omission, nor for misuse of the Services by third parties using credentials held by the user. Nothing in this section excludes liability for willful misconduct or gross negligence, or for rights the law declares non-waivable, including those of the Consumer Protection Code where applicable.
Changes to these Terms
In shortWe may update. Continued use after a change implies acceptance.
We may update these Terms. Material changes will be signaled by an updated revision date at the top of this page and, where applicable, by notice within the Portal or by email. Continued use of the Services after publication implies acceptance of the new version. The version in force is always the one published on this page.
Governing law and venue
In shortBrazilian law; venue in Florianópolis/SC.
These Terms are governed by the laws of the Federative Republic of Brazil. The venue of the Florianópolis/SC district is elected to settle any controversy arising from them, waiving any other however privileged, save where the law provides otherwise.
Contact
Questions about these Terms? Reach us at pedro.felicio@tension.dev.br or by mail at:
58.070.118 PEDRO ROSSA FELICIOServidão Cecília Jacinta de Jesus, 135Florianópolis, Santa Catarina 88048-422Brazil